Refund policy
30-day returns
If your Mellohand massager is not right for you, you can return it within 30 days of the day it was delivered.
How to start a return
- Email us at facebook.samann@gmail.com with your order number. If the item is faulty or arrived damaged, please attach a photo or short video.
- Wait for our reply. We will send you the return address and instructions. Please do not send anything back before you hear from us, because returns sent without instructions can go missing.
- Send the massager back with its strap. It may have been used.
Return shipping
You are responsible for the cost of return shipping. We recommend a tracked service, since we cannot refund a return that never reaches us.
If your item arrived damaged, is defective, or is not what you ordered, you do not pay for return shipping. We will either cover the cost or send a replacement without asking for the original back.
Refunds
Once your return arrives and has been checked, we refund the amount you paid for the returned item to your original payment method. Refunds are issued within 10 business days of the return reaching us. Your bank or card provider may take a few more days to show it.
Original shipping charges are refunded only when the item was damaged, defective or incorrect.
Bundle orders
If you bought more than one massager at a bundle discount and return only some of them, we refund the price you paid for the returned items. The discount on the items you keep is adjusted to the bundle tier that still applies to the quantity you kept.
Damaged, defective or incorrect items
Email us within 30 days of delivery with your order number and a photo or video. We will send a replacement or give you a full refund, whichever you prefer.
Exchanges
The quickest way to exchange for a different color is to return the item you have and place a new order.
What we cannot accept
- Returns requested more than 30 days after delivery.
- Items damaged by misuse, such as cuts, burns, water or pet damage.
Questions
Email facebook.samann@gmail.com and we will reply as soon as we can.
Nothing in this policy limits any rights you have under the consumer protection laws that apply where you live.